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What we actually guarantee

Delivery and conformity guarantee

The guarantee covers conformity with the paid option and the validity of the delivery mechanism at fulfilment. It does not turn third-party services into services we own.

Last updatedSeptember 19, 2026
  • Point 1Order conformity
  • Point 2Delivery-record verification
  • Point 3Appropriate remedy
01

What is covered

  • Delivery of the product, value, duration, region, and platform shown in the order details.
  • Review of an invalid key or incomplete fulfilment using our records and provider records when available.
  • Repeat fulfilment, replacement, or refund when the defect is proven to come from the product or our fulfilment.
02

What is normally not covered

  • Sharing delivery details, reselling them, or using them before reporting the issue.
  • An account restriction caused by violating platform terms, or changing the country, device, or account after fulfilment.
  • An outage, change, or discontinuation controlled by an external publisher or platform after a conforming product was delivered.
  • An identifier, region, or platform entered incorrectly even though the requirements appeared before payment.
03

How to request guarantee review

Contact us through the help center from the account linked to the order. Do not send a password or verification code. We may request non-sensitive evidence and may need time for the supplier or original platform to respond.

This page does not limit mandatory guarantees or rights provided by law.

Is your question about an order? Have the order number ready and never send sensitive payment data.

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