Digital delivery policy

After payment is confirmed, fulfilment starts according to the product type. A key or redemption link may appear on the order page, a balance may be applied to an account, or an invitation may be sent to the specified email.

The order page is the primary record for status and delivery content. We may also send email notifications, but a missing notification does not mean the order has not updated.

• Products eligible for automatic delivery are fulfilled after the payment gateway confirms the transaction and order checks pass.
• Some top-ups, accounts, invitations, or special orders require manual preparation and data review before fulfilment.
• A duration shown on a product is an estimate, not a guaranteed deadline, unless that product states an explicit time guarantee.

Fulfilment may be delayed by missing or incorrect account, region, or platform details; security review or pending payment; temporary supplier shortages; maintenance or outages at the original platform; or a need for manual input.

If we need information from you, the order remains waiting instead of guessing. Actual processing time begins after the correct information is received and accepted.

• Choose the correct product, platform, region, and value before payment.
• Enter a valid email or account identifier and keep access to it.
• Do not share a key or redemption link publicly, and review activation instructions before use.

Open the help center and send the order number with a description of the issue. Never send your password, verification code, or card details. We review the fulfilment record and provider state, then complete the order or propose the appropriate remedy.

This policy does not reduce any mandatory consumer right provided by law.