Replacement and refund policy

• You received a product different from the option confirmed on your invoice.
• The key or link cannot be used even though the account, region, and platform match the product description.
• A manually fulfilled product did not start or the provider could not complete the service.
• A charge was duplicated or a financial error needs reconciliation with the payment gateway.

A key, account credential, or redemption link that has been revealed, downloaded, or activated cannot be returned to an unrevealed state. A change-of-mind return may therefore be unavailable after reveal or use, to the extent permitted by law.

Choosing an incompatible region, platform, or account does not make a product defective when the requirements were clearly shown before payment. We will still try to find a practical solution before declining a request.

• The order number, product name, and selected option.
• A clear image of the complete error from the original platform, without passwords or verification codes.
• The region, platform, time of the activation attempt, and steps already tried.

Depending on the verified result, we may repeat fulfilment, replace the product with your approval, add account credit with your approval, or refund the original payment method. We do not force store credit instead of a refund required by law.

After a refund is approved, its arrival time depends on the payment gateway and issuing bank. We show the refund status and keep the transaction reference.

Read this policy together with the product description and provider terms. It does not remove a mandatory right or stronger protection granted by law that applies to the transaction or customer.