Payment confirmation
Fulfilment starts only after the gateway records an accepted payment result. A transaction may remain pending during authentication or settlement, and a bank message alone does not make the store order paid.
Card details
Card details are entered in provider-owned fields. Morabba Platform does not store the full card number or CVV; we keep the transaction reference, state, and amount only as needed for accounting and order service.
Failed or repeated transactions
If money is deducted but the order does not update, do not pay again immediately. Wait for the status update, then send the order number and transaction time to support. We reconcile our record with the gateway before fulfilment or refund.
Is your question about an order? Have the order number ready and never send sensitive payment data.
Open your orders